Empathize with those affected and let them know everything is operating as normal.
Posted May 11, 2023 - 15:26 CDT
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted May 11, 2023 - 15:16 CDT
Identified
As you continue to work through the incident, update your customers frequently.
Posted May 11, 2023 - 15:22 CDT
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.